Returns & Refund
Our Hygienic Standard
Because our products are intimate apparel, we maintain strict hygienic standards for the safety of all our customers. Please read our policy carefully before purchasing.
1. Returns on Underwear
- Unopened Items: We accept returns on items in their original, unopened packaging within 30 days of delivery.
- How to Start a Return: To start a return, you can contact us at manunderlab@outlook.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
- Important: Items sent back to us without first requesting a return will not be accepted.
- Opened/Worn Items: For health and hygiene reasons, we cannot accept returns or exchanges on any underwear that has been removed from its original packaging or worn.
2. Damaged or Defective Goods
Please inspect your order upon reception. If you receive an item that is defective, damaged, or if you receive the wrong item, please contact us at manunderlab@outlook.com within 30 days with:
- Your order number.
- Clear photos of the defect. We will evaluate the issue and make it right immediately.
3. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
- Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
- Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund too.
- Delayed Refunds: If more than 15 business days have passed since we’ve approved your return and you haven't received your refund, please contact us at manunderlab@outlook.com
4. Questions
You can always contact us for any return question at manunderlab@outlook.com