Terms of service
Welcome to UNDER LAB! Throughout the site, the terms “we”, “us” and “our” refer to UNDER LAB. We operate this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a premium shopping experience.
UNDER LAB is powered by Shopify, which enables us to provide these Services to you. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein or available by hyperlink.
Please read these Terms of Service carefully. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To purchase products, you may be required to provide information such as your email, billing, and shipping details. You warrant that all information provided is accurate and complete. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
SECTION 2 - OUR PRODUCTS & HYGIENE
We strive to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be 100% accurate. Hygiene Notice: Due to the intimate nature of underwear, strict health and safety regulations apply. Please refer to our [Refund Policy] regarding the non-returnable status of opened or worn intimate apparel. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS AND BILLING
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any transaction.
SECTION 4 - PRICES
Prices for our products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service. Unless stated otherwise, posted prices do not include taxes, shipping, or customs duties.
SECTION 5 - SHIPPING AND DELIVERY
All delivery times provided are estimates only. Title and risk of loss for all products purchased by you pass to you upon our delivery to the shipping carrier. We are not responsible for delays caused by carriers, customs processing, or other events beyond our control.
SECTION 6 - INTELLECTUAL PROPERTY
All content on this site, including but not limited to text, graphics, logos, images, and software, is the property of UNDER LAB and is protected by international copyright and trademark laws. You may not use, reproduce, or distribute any content from this site for commercial purposes without express written permission from us.
SECTION 7 - THIRD-PARTY LINKS & TOOLS
We may provide you with access to third-party tools (like payment gateways) or links to third-party websites. We have no control over these third parties and are not responsible for their content or policies. Your use of third-party tools is entirely at your own risk.
SECTION 8 - RELATIONSHIP WITH SHOPIFY
UNDER LAB is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. You acknowledge that Shopify is a third-party service provider and is not responsible for the products, fulfillment, or any disputes arising between you and UNDER LAB.
SECTION 9 - FEEDBACK AND REVIEWS
If you send us creative ideas, suggestions, or product reviews (collectively, "Feedback"), you agree that we may, at any time, without restriction, edit, copy, publish, and distribute such Feedback in any medium. We are under no obligation to maintain Feedback in confidence or pay compensation for it.
SECTION 10 - PROHIBITED USES
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon or violate our intellectual property rights; (d) to harass, abuse, or discriminate; (e) to upload viruses or malicious code; (f) to scrape or crawl the site for automated purposes.
SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
WE DO NOT GUARANTEE THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. THE SERVICE AND ALL PRODUCTS DELIVERED TO YOU ARE PROVIDED 'AS IS' AND 'AS AVAILABLE'. IN NO CASE SHALL UNDER LAB, OUR DIRECTORS, OFFICERS, OR AFFILIATES BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, ARISING FROM YOUR USE OF THE SERVICE OR ANY PRODUCTS PROCURED THROUGH THE SERVICE.
SECTION 12 - INDEMNIFICATION
You agree to indemnify and hold harmless UNDER LAB and our parent, subsidiaries, affiliates, partners, and Shopify from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service.
SECTION 13 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.
SECTION 14 - CHANGES TO TERMS OF SERVICE
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
SECTION 15 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Email: manunderlab@outlook.com